Refund Policy

Thank you for shopping with Tote-ally Yours!

We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we're here to help. Please review our refund policy below for detailed information on how to process a return or exchange.

1. Returns

If you are not entirely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-returnable Items

Several types of goods are exempt from being returned:

• Customized or personalized items
• Gift cards
• Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

1. Contact us at [your email address] with your order number and reason for return.
2. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
3. Pack the item securely in its original packaging and include the RMA number.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [your email address].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your email address] with your order number and details of the defect or damage.